Telecom Terminology

General

System

Telephones

Features

Accessories

System Installation

Configuring System Settings

General

• What you need in a phone system
• Expanding Your System

System

• How many Incoming lines can I have with the Aural 30?
• How many telephones can I connect to the Aural 30?
• Can I connect a Fax machine to the system?
• Incoming Lines Information

Telephones

• How many telephones are needed on the premises?
• What type of phone should I get?
• Can I be reached through the system when I am away from the office?
• How do I check Voicemail?
• How do I make a Conference Call?
• Can I leave a Conference and return to it?
• How do I Transfer a call?
• Can I control the volume on the telephones?
• How does Call Waiting work with the telephones?

Features

• Features to look for in a Telephone System:
  
  • Auto-Attendant
  • Caller ID
  • Conference
  • Music on Hold
  • System Directory
  • Voicemail

Accessories

• How can I page someone with the telephone system?
• What if I would like to use a Wireless Phones?
• What if I need a Door Phone?

System Installation

• Is there 4 line telephone RJ11 wiring in the building?
• Can I set up the Aural 30 or does a telephony technician need to install the system?

Configuring System Settings

• What is required to configure before using the System?
• How do you make a change to system settings?
• Why are changes made through the configuration Software not reflected in the system?